Privacy policy

PRIVACY POLICY

Last updated: March 2026

At Korva Supply ("we," "us," or "our"), we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit korvasupply.com.

1. Information We Collect We collect the following types of information:

  • Name, email address, phone number, and shipping/billing address when you place an order
  • Payment information (processed securely by Shopify Payments — we never store full card numbers)
  • Website usage data including IP address, browser type, pages visited, and referring URLs
  • Information collected through cookies and similar tracking technologies

2. How We Use Your Information We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website and customer experience
  • Send marketing communications (with your consent where required)
  • Comply with legal obligations

3. Who We Share Your Information With We do not sell your personal information. We may share it with:

  • Fulfillment partners who ship your order (shipping address only)
  • Shopify (our e-commerce platform) — see Shopify's privacy policy at shopify.com/legal/privacy
  • Payment processors (Shopify Payments, PayPal) for secure transaction processing
  • Google Analytics for website traffic analysis
  • Legal authorities when required by law

4. Cookies We use cookies to remember your cart, understand site usage, and deliver relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

5. Data Retention We retain your personal information for as long as necessary to fulfill orders, provide customer service, and meet legal obligations. Order records are retained for a minimum of 7 years in accordance with Canadian tax regulations.

6. Your Rights (PIPEDA) Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent to our use of your information
  • Request deletion of your information (subject to legal requirements)
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at support@korvasupply.com.

7. Data Security We use SSL encryption and industry-standard security measures to protect your information during transmission. No method of internet transmission is 100% secure, but we take all reasonable precautions.

8. Third-Party Links Our site may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children's Privacy Our site is not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy We may update this policy periodically. The "Last Updated" date at the top will reflect any changes.

11. Contact Us Korva Supply  Email: support@korvasupply.com